Amazon Deactivates Accounts for Delivery Drivers who Violate Passenger Policy
Lost Your Amazon Flex Account? Here's How to Reactivate
Amazon Flex is cracking down on drivers who work for rideshare companies like Uber and Lyft while they're on the clock. If you're caught violating Amazon's passenger policy, your account could be deactivated.
What to Do if Your Account is Deactivated
If your Amazon Flex account has been deactivated, you'll need to contact Amazon support to request a reactivation. You can do this by emailing support@amazonflex.com or calling 1-888-280-4339.
When you contact Amazon support, you'll need to provide the following information:
- Your name
- Your email address
- Your phone number
- Your Amazon Flex ID
- The date your account was deactivated
- The reason your account was deactivated
Once you've provided this information, an Amazon representative will review your case and determine whether or not your account can be reactivated.
How to Avoid Getting Your Account Deactivated
The best way to avoid getting your Amazon Flex account deactivated is to follow Amazon's passenger policy. This policy prohibits drivers from transporting passengers for hire while they're on the clock. If you're not sure whether or not something you're doing is a violation of the passenger policy, it's best to err on the side of caution and avoid it.
Some examples of things that could get your Amazon Flex account deactivated include:
- Picking up passengers from a rideshare app
- Dropping passengers off at a rideshare app
- Transporting passengers for hire in your personal vehicle
- Using your Amazon Flex vehicle to transport passengers for hire
If you have any questions about Amazon's passenger policy, you can contact Amazon support for more information.
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